Frequently Asked Questions
We’ve compiled answers to the questions we’re most often asked to make your experience with us as seamless as possible. Whether you’re curious about our upcoming masterclasses, gallery, exhibition or studio facilities, you’ll find everything you need right here.
If you can’t find what you’re looking for, don’t hesitate to get in touch—we’re always happy to help!
How do I book a class or masterclass?
All bookings are done online through our website. Once booked, you’ll receive an email confirmation. Nearer to the time of your Masterclass you’ll receive a follow up email with all the details you need, including timings, more details of your session and anything you may need to bring. Our classes are popular and can fill up quickly, so we advise booking early to secure your spot.
What should I bring to my masterclass?
In the weeks leading up to your masterclass you’ll receive an email with everything you need to know. In most case we will provide all the necessary materials and equipment. We do ask that you bring your own apron and a small hand towel. If you have personal tools that you prefer to use, you are of course welcome to bring them. We recommend wearing comfortable clothing that you don’t mind getting messy.
Can I get a refund if I need to cancel my booking?
We regret that we are unable to offer automatic refunds on masterclass bookings due to the significant planning and preparation involved in organising these events. Each masterclass requires careful coordination with our visiting artists, who often travel to join us and commit their time and expertise in advance. Additionally, class sizes are intentionally kept small to ensure a high-quality, personalised experience, meaning that every booking is vital to the success of the event.
If you are no longer able to make it, please get in touch with us and we will endeavour to find a replacement for you from our waiting lists. If we can find a replacement, we will of course be happy to offer a refund.
What happens if the class I want is fully booked?
If a class is full, you can join our waiting list. Should a space become available, we’ll contact you on a first-come, first-served basis to offer you the place.
What is the age requirement for workshops?
Our masterclasses and workshops are generally suitable for adults aged 18 and over. Some sessions may allow participants aged 16 and above, but this will be specified in the event details.
Can I book a private session or group event?
Yes! We offer private sessions for individuals, groups, or corporate events. You can either purchase a Gift Experience or please contact us for more details on availability, pricing, and to discuss your requirements.
Do you offer Gift Vouchers?
Yes, we offer both Gift Vouchers that can be redeemed against any of our products. We also offer a selection of Gift Experiences you can book online.
Is parking available?
Yes, we offer free on-site parking.
What happens if a masterclass or workshop is cancelled by The Waldron?
In the rare event that we need to cancel a masterclass or workshop, we will notify you as soon as possible and offer either a full refund or the option to transfer to another masterclass or workshop.
When will The Waldron Gallery be open?
We are looking to open the new gallery in March 2025. Join our mailing list to be the first to hear about our forthcoming exhibitions.
When will The Waldron nnline Gallery be open?
The online gallery will also be active from March 2025.
How do I exhibit my work with The Waldron?
If you’d like to exhibit with us please email [email protected].
Can I teach a workshop or masterclass at The Waldron?
We’re always happy to invite speak with artists who would like to teach with us. Please get in touch with us at [email protected].
